We’re thrilled to announce a series of impactful updates designed to enhance the user experience and boost operational efficiency for both traders and Brokers across our platforms. A highlight of this release is the new Live Chat integration within the Match-Trader platform, offering traders seamless, real-time support from brokers. This robust tool not only facilitates instant issue resolution but also features an advanced ticketing system that optimizes customer support management.
Read on to learn how these new features can elevate your brokerage operations and provide superior client support.
Live Chat Integration in our Match-Trader Platform
Experience a new era of real-time communication with our innovative Live Chat extension. Specifically designed to enhance interaction between users, this new feature allows traders to connect directly with their Broker within seconds, without leaving the trading platform, ensuring swift issue resolution and continuous monitoring. The Live Chat system also includes an advanced ticketing feature that converts chats and emails into manageable, trackable tickets, allowing for efficient prioritisation and resolution directly through the Live Chat interface. With capabilities for ticket categorization and tagging, the system enhances workflow efficiency and provides valuable insights into customer interactions, enabling Brokers to refine their support system.
Benefits for Brokers:
This integration ensures that clients have direct and immediate access to support, leading to faster problem resolution and an overall smoother trading experience. Moreover, it seamlessly integrated with a wide range of platforms, including:
- Facebook Messenger
- And many more
With this comprehensive integration, Brokers can maintain consistent and effective communication across multiple channels, ensuring that they are always accessible to their clients.
Introducing the New “Platform Logs” Tab in Our Forex CRM
We’re excited to announce the addition of the “Platform Logs” tab to our Forex CRM system, specifically designed to enhance the visibility of MTR user interface logs. This powerful new feature simplifies the interpretation of platform logs, enabling more effective system monitoring and rapid issue identification.
Benefits for Brokers:
For Brokers using our Forex CRM system, this update brings significant benefits. Centralizing all platform logs within the CRM makes accessing critical data far more streamlined for your technical support teams, ensuring they can respond swiftly to any issues. The improved tracking of user activities, including details such as the IP addresses from which positions were opened or closed, allows for a deeper understanding of platform usage. This not only aids in preventing potential fraud but also plays a crucial role in diagnosing and addressing security-related concerns. This enhancement is designed to strengthen your operational efficiency and security, making it easier to maintain a reliable and secure trading environment.
Full Account Statement Export on the Match-Trader Platform
In response to the needs of traders, we have introduced a new feature that allows for the export of a complete trading account history in HTML format. This advanced yet user-friendly feature enables users to quickly generate a full report with all relevant information in just a few clicks.
Benefits for Brokers:
This feature simplifies the process of exporting the data that matters most to traders. Users can quickly obtain a comprehensive account statement and efficiently review and analyze their trading history without hassle. This not only saves time but also provides a clear and organized way to access all critical account details whenever needed.
Moreover, by empowering traders to analyze their own trading strategies with comprehensive data, Brokers foster a more engaged and informed client base. As traders refine their strategy, they are likely to trade more actively and with greater confidence, potentially increasing trading volumes and enhancing the Broker’s revenue. Additionally, the transparency and ease of access to account information can build greater trust between traders and Brokers, contributing to long-term client retention.
Upcoming Holidays Display in the Symbol Info of our Match-Trader Platform
This August, we’re also introducing a new feature in the Symbol Info section within the Match-Trader platform that provides information about upcoming trading breaks and special events that may affect the market opening hours for specific instruments. This enhancement allows traders to better plan their investing activities.
Benefits for Brokers:
This feature benefits Brokers by improving transparency and helping traders stay informed about market schedules. With clear, advance notice of market closures and special events, traders can plan their activities more effectively, reducing the likelihood of disruptions. This not only decreases the volume of support inquiries related to trading hours but also promotes smoother trading operations.
Streamlined Terms & Conditions Management in our Forex CRM
This August, we’re introducing a new feature in our Forex CRM system that allows the distinction between mandatory and optional Terms & Conditions (T&C). This enhancement enables a more tailored registration and account management process, benefiting both traders and Brokers. When T&C is marked as mandatory, the user must accept it to complete the registration. If T&C is optional, the user can proceed without acceptance, and the details of their consent are recorded and visible in the account overview.
Benefits for Brokers:
Brokers can easily adapt their registration processes to meet the specific legal requirements of various jurisdictions. By designating certain Terms & Conditions as mandatory, brokers ensure compliance where it’s required. Brokers gain greater control over the registration process, ensuring that all necessary legal agreements are accepted before account activation.
Streamlined Balance Overview in our Forex CRM
We’re introducing a feature that enhances the User Experience of our Forex CRM. This feature allows Brokers to quickly check the balance of multiple trading accounts in the Trading Accounts tab without needing to navigate to each account’s detailed view.
Benefits for Brokers:
This feature offers significant time savings by enabling Brokers to instantly access the balance information of multiple accounts. Without the need to delve into the detailed view of each account, Brokers can conduct financial and operational analysis more efficiently. This streamlined approach not only speeds up decision-making processes but also enhances overall workflow, allowing Brokers to manage trading accounts with greater ease and effectiveness.
Enhancing User Experience in our Forex CRM
In August, we introduced several enhancements aimed at improving the user experience within our Forex CRM. One of these key updates is the addition of a new column in the leads/clients tab that displays the most recent notes related to each client or lead.
Benefits for Brokers:
This feature makes it easier and faster for Brokers to identify and understand users by providing immediate access to the latest notes directly from the leads/clients tab. With this additional information readily available, brokers can gain a more precise and comprehensive view of each user’s status and needs without needing to navigate through multiple screens. This streamlined access to essential details enhances the efficiency of managing leads and clients, enabling more informed and timely interactions.
TON Blockchain support in our Match2Pay crypto payment processor
In August, we expanded our list of supported cryptocurrencies and networks to include the TON blockchain. This means all Match2Pay users can now make deposits and withdrawals using TON coins, as well as tokens like USDT and USDC, transferred via The Open Network (TON). Developed by the Telegram app, TON blockchain offers strong technological foundations and extensive integration within the Telegram ecosystem. Learn more here: https://match2pay.com/match2pay-adds-support-for-ton-blockchain/
Benefits for Brokers:
The expansion of supported cryptocurrencies through Match2Pay enhances payment flexibility. Merchants can now accept a broader range of cryptocurrencies, which is crucial for attracting and retaining a diverse customer base. Additionally, the inclusion of crypto with lower transaction costs and fast processing times helps minimise withdrawal fees for customers.
Enhanced Match-Trader Prop Trading Integration for External CRMs
We have expanded the functionality of our Broker API, enabling external CRM systems to seamlessly integrate and leverage our Prop Trading features. These new API endpoints enable Brokers to efficiently manage key operations directly from their CRM. Brokers can now create trading challenges and query the maximum withdrawal amount available from trading accounts.
New Features:
- Challenges Management: Brokers can now create or edit challenges directly through the API, providing more control and customization over trading challenges.
- Max-Amount-to-Withdraw: A new endpoint allows Brokers to retrieve the maximum possible withdrawal amount, facilitating better financial management and client communication.
Benefits for Brokers:
This expansion significantly increases the range of actions that can be performed via the Broker API, enhancing overall integration efficiency and effectiveness. By enabling external CRMs to manage challenges and financial parameters directly, Brokers gain streamlined operations, reduce manual intervention, and respond more quickly to client needs. These enhancements allow for greater control over trading environments, leading to improved client satisfaction and operational flexibility.
Partial Close Support in Our Multi-Level IB System
We have introduced a new functionality to our Multi-Level IB System that modifies how commissions are calculated. Now, commissions will be charged for each partially closed position rather than only for the first part. This ensures fair and accurate commission charges that reflect the actual trading activity and profits generated by traders.
Benefits for Brokers:
This feature ensures that every transaction is accurately and fairly charged with the appropriate commission, reflecting the accurate trading volume and activity. By providing a more transparent and precise commission structure, Brokers can foster a better understanding among traders about how their commissions are calculated. This transparency can increase trust and satisfaction as traders feel more confident in the system’s fairness. Additionally, brokers can align commission charges more closely with actual trading activity. This feature ensures a more balanced revenue stream that better reflects the performance and engagement of their clients.
